Delivery

BOSCAGE Elegance

Shipping Policy

hello@boscage.com · www.boscage.com

At BOSCAGE Elegance we ship exclusively across North America — the United States, Canada, and Mexico — using insured, traceable couriers. This policy explains our processing times, delivery windows, costs, and what to do if something goes wrong in transit.

1. Order Processing

Orders are processed Monday through Friday (excluding US public holidays). Most in-stock orders are quality checked, packed and dispatched from our facility within 1–2 business days.

• ◆Orders placed before 12:00 PM EST on a business day are typically dispatched the same or next business day.

• ◆Orders placed on weekends or US public holidays are processed on the next business day.

• ◆Personalized, bespoke or pre-order pieces ship 14 business days from the date of order confirmation.
  
  

2. Delivery Methods & Estimated Timelines

Once dispatched, you will receive an email with a tracking number to monitor your shipment in real time. Estimated transit windows below are after dispatch and exclude order processing time.

Important Notes

• ◆We only ship to North America (USA, Canada, Mexico).

• ◆All shipping is complimentary (free) for all orders.

• ◆Standard delivery: 7 business days.

• ◆Expedite delivery: 3–4 business days (in-stock items only).

• ◆Pre-Order items: 14 business days (made-to-order).

• ◆Transit windows are estimates provided by our carriers and may vary slightly due to weather, customs inspections, or regional carrier capacity.
  
  

3. Shipping Costs

BOSCAGE offers complimentary shipping on all orders across the United States, Canada, and Mexico. The price you see at checkout is the price you pay — no separate shipping fees are added.

4. Customs, Duties & Import Taxes

For US domestic orders, applicable sales tax is included at checkout. For orders shipped to Canada or Mexico, your shipment may be subject to import duties, taxes, or customs clearance fees imposed by the destination country.

• ◆These charges are determined by the destination country and are the responsibility of the recipient.

• ◆BOSCAGE has no control over the amount of duties or taxes assessed by local customs authorities.

• ◆If a parcel is refused by the recipient and returned to us due to unpaid duties, any refund will exclude original outbound shipping costs and any return shipping fees incurred.
  
  

Please contact your local customs office before ordering if you would like an estimate of any charges that may apply.

5. Tracking Your Order

As soon as your order is dispatched, you will receive a shipping confirmation email with a tracking number and a link to your carrier's tracking page. You can also view tracking from your account dashboard at any time.

If your tracking has not updated for 5 or more business days, please contact hello@boscage.com so we can open an investigation with the carrier on your behalf.

6. Delivery, Signatures & Address Accuracy

For the security of high-value items, all BOSCAGE shipments require a signature upon delivery. If no one is available to sign, the carrier will leave a notice and reattempt delivery or hold the parcel at a local collection point.

It is the customer's responsibility to provide an accurate, complete shipping address at checkout. BOSCAGE is not liable for delays or non-delivery caused by an incorrect or incomplete address. Address changes after dispatch are subject to carrier approval and may incur a fee.

7. Lost, Delayed or Damaged Shipments

Delayed

If your shipment is significantly delayed beyond the estimated transit window, contact hello@boscage.com. We will work with the carrier to investigate and update you as soon as possible.

Lost in Transit

If a shipment is officially declared lost by the carrier, BOSCAGE will arrange a replacement or full refund at no additional cost to you.

Damaged on Arrival

Inspect your parcel upon delivery. If the packaging is visibly damaged or the contents are compromised, email hello@boscage.com within 48 hours of receipt with clear photos of both the outer box and the affected product. We will arrange a replacement or refund in accordance with our Returns & Exchanges Policy.

8. Pre-Orders, Bespoke & Personalized Pieces

Bespoke and personalized jackets created through our Personalize programme are made to order and ship 14 business days after order confirmation. You will receive a dedicated production update at the halfway point and a tracking email on dispatch.

9. PO Boxes & Restricted Destinations

For security reasons, BOSCAGE does not ship to PO Boxes, freight-forwarding addresses or APO/FPO addresses. A residential or business address with a recipient available to sign is required.

BOSCAGE currently ships exclusively to the United States, Canada, and Mexico. Orders placed with a delivery address outside North America cannot be fulfilled and will be refunded in full.

10. Contact

For any shipping question or to expedite an order, please reach our team:

Email: hello@boscage.com
Address: 5856 Mount Vernon Dr, VA, Alexandria, VA 22303, United States

Last updated: June 2026 | BOSCAGE Elegance

Questions? Contact us.