Terms + Conditions

Terms & Conditions

Contact: hello@boscage.com · www.boscage.com

1. Product Description and Availability

The website displays high-resolution images of the product in multiple angles and lighting conditions to provide an accurate representation of the product. Each color variant is showcased individually to avoid confusion.

Color Representation: Despite efforts to display accurate colors, variations might occur due to individual screen settings or differences in device displays. A disclaimer is provided on the website to inform customers about the possibility of slight color variations between the displayed image and the actual product.

Product Availability: The website explicitly mentions the availability of each color variant in real-time. If a particular color or size is out of stock, it is clearly indicated, allowing customers to make informed decisions.

Description Accuracy: The product's description includes comprehensive details regarding fabric, leather composition, sizing charts, care instructions, and any distinctive features. This ensures customers have a clear understanding of the product before making a purchase.

Resolution Options

Refund or Exchange Policy: In case a customer receives an item in a different color than expected due to a discrepancy between the actual item and the displayed image, they are provided with hassle-free options. This includes the choice for a full refund or an exchange for the correct color variant, depending on their preference.

Return Procedure: A clear and straightforward return procedure is outlined, detailing the steps customers need to take to initiate a return or exchange request. This involves contacting customer support, providing necessary details, and returning the item in its original condition with tags intact.

Customer Assistance: A dedicated customer support team is available 24/7 to assist customers with any queries or concerns related to product colors, sizing, or returns.

Discrepancy Resolution Process

Communication Channel: Customers are encouraged to reach out to our dedicated customer support team via email (hello@boscage.com) within 14 days from the date of receiving the product, highlighting the discrepancy encountered.

Verification Procedure: Upon contact, our team will guide customers through a straightforward verification process to validate the received item against the ordered variant. This may include requesting photographic evidence.

Flexible Options: Customers will be provided with flexible options to rectify the situation, such as:

• ◆A hassle-free exchange for the correct color variant, subject to availability.

• ◆A full refund, including any incurred shipping costs, if an exchange is not feasible or preferred.
  

Prompt Resolution: BOSCAGE commits to processing refunds or exchanges within 14 days from the date of initiating the return request.

2. Pricing Information

Transparent Pricing: BOSCAGE ensures transparent pricing displayed on the website for all listed products. The prices showcased are inclusive of applicable taxes and clearly indicate any shipping fees or additional charges.

Currency Specification: Prices are presented in USD for US customers, with the option to view prices in alternative currencies for international customers, subject to currency conversion rates.

Accepted Payment Methods: BOSCAGE offers a variety of secure payment methods including credit/debit cards, digital wallets, bank transfers, and other verified payment gateways.

Checkout Transparency: During the checkout process, customers are provided with a detailed breakdown of the final cost, encompassing the product price, taxes, shipping charges, and any applicable discounts or promotional offers.

Payment Failure Disclaimer: While utmost care is taken to facilitate smooth payment processing, BOSCAGE disclaims liability for payment failures resulting from external factors beyond its control, including technical issues with payment gateways, banking institutions, or connectivity problems.

Security Measures: BOSCAGE implements robust encryption and security protocols to safeguard payment information during transactions.

3. Estimated Delivery Timelines

BOSCAGE provides estimated delivery timelines at the time of order placement, based on the shipping method and destination. This estimate encompasses the time required for order processing, packaging, and transit.

Shipping Notification and Tracking: Upon order fulfillment and dispatch, customers receive a shipping confirmation email containing tracking information to monitor the progress of their shipment.

Communication of Shipping Delays: In the event of any unforeseen delays, BOSCAGE promptly notifies customers via email with a revised estimated delivery date.

Lost or Undelivered Items: In the rare instance of a lost or undelivered item, our customer support team investigates the issue in collaboration with the shipping carrier. Where non-delivery is confirmed, BOSCAGE offers a replacement or refund.

Delivery to Specified Address: Orders are delivered to the address provided by the customer during checkout. It is the customer's responsibility to ensure the accuracy and completeness of the delivery address.

Signature Confirmation: For certain high-value deliveries (such as luxury leather jackets), a signature may be required upon receipt to confirm successful delivery and protect against delivery disputes.

4. Return Policy and Duration

BOSCAGE provides a return window allowing customers to return items within 14 days from the date of receipt for reasons such as sizing discrepancies or faulty/mis-described products.

Conditions for Accepting Returns

Returns are accepted for items that meet all of the following criteria:

• ◆The item must be in new, unused condition, with all original tags and packaging intact.

• ◆Products must not exhibit any signs of wear, alteration, or damage.

• ◆Items must be accompanied by a copy of the packing slip or invoice.

• ◆Personalized or bespoke items (e.g., those created through our "Custom Fit" service) are ineligible for return unless deemed faulty or mis-described.
  

Refund and Return Process

Refund Request Period: Customers may request refunds within 14 days of receiving a product that is faulty, mis-described, or if the sizing does not match expectations.

Return Shipping: BOSCAGE arranges return shipping and covers associated costs in cases of faulty or mis-described items. For all other returns, return shipping costs are the customer's responsibility.

Refund Processing Time: Upon receiving the returned product, refunds are processed within 5–7 business days to the original payment method.

Cancellation Policy

Your right to cancel a Contract starts from the date of the Order Confirmation email. You may cancel your order free of charge within 12 hours of placing it.

Cancellation after 12 hours: Orders canceled after 12 hours are subject to a 10% cancellation fee to cover processing costs. Once an order has shipped, it cannot be canceled — however, you may return it once received by following our standard returns process.

To cancel, email us at hello@boscage.com with your order number as soon as possible.

Refund Details Upon Cancellation

If you cancel your Contract, we will:

• ◆Refund the price paid for the Products (we may reduce the refund to reflect any reduction in value caused by unacceptable handling).

• ◆Refund delivery costs up to the amount of the least expensive standard delivery method we offer.

• ◆Process refunds within 14 days of receiving the returned item, or within 14 days of your cancellation notice if the item has not yet been dispatched.

• ◆Arrange collection and cover return costs if the products are faulty or mis-described.

We stand behind the quality of our products. If you receive a faulty item, please contact us immediately for a resolution in accordance with US consumer protection guidelines.

5. Delivery

5.1 We will contact you with an estimated delivery date, which will be within 30 days after the date of the Order Confirmation.

5.2 If no one is available at your address to take delivery, we will leave you a note that the Products have been returned to our premises — please contact the carrier to rearrange delivery.

5.3 Delivery of an order shall be completed when we deliver the Products to the address you gave us, and the Products will be your responsibility from that time.

5.4 You own the Products once we have received payment in full, including all applicable delivery charges.

5.5 If we miss the 30-day delivery deadline, you may cancel your order straight away if: (a) we have refused to deliver the Products; (b) delivery within the deadline was essential; or (c) you told us before we accepted your order that delivery within the deadline was essential.

5.6 If you do not wish to cancel straight away, you may give us a new reasonable deadline for delivery, and you can cancel your order if we do not meet the new deadline.

6. International Delivery

6.1 We deliver worldwide. However, there are restrictions on some Products for certain international destinations (such as import restrictions or bans) which are outside our control. Please check whether any such restrictions apply before ordering.

6.2 Orders for international delivery may be subject to import duties and taxes applied upon arrival in the destination country. We have no control over these charges and cannot predict their amount.

6.3 You will be responsible for payment of any such import duties and taxes. Please contact your local customs office for further information before placing your order.

6.4 You must comply with all applicable laws and regulations of the country for which the Products are destined. We will not be liable if you breach any such law.

7. Limited Stock Items

Stock Quantity Disclosure: BOSCAGE provides visibility on the limited stock quantity available for specific items, displaying remaining units or indicating low stock alerts on the product page.

Real-time Stock Status: The website ensures real-time updates on stock availability, promptly reflecting changes in stock quantities.

Backorder Opportunities: When an item is out of stock, customers may have the option to place a backorder, securing the item for future delivery once restocked.

Pre-order Reservation: Customers can reserve limited stock items by pre-ordering, securing their purchase before the item becomes available for general sale.

Stock Alert Notifications: Customers can opt in to receive email notifications when a previously out-of-stock item becomes available again.

8. Price of Products and Delivery Charges

8.1 The prices of the Products will be as quoted on our site at the time you submit your order. We take all reasonable care to ensure prices are correct.

8.2 Prices for our Products may change from time to time, but changes will not affect any order you have already placed.

8.3 The price of a Product includes applicable sales tax at the rate in effect at the time of your order for the delivery state.

8.4 The price of a Product does not include delivery charges. Delivery charges are advised to you during the checkout process.

8.5 If a pricing error is discovered:

• ◆If the correct price is lower than stated, we will charge the lower amount when dispatching.

• ◆If the correct price is higher than stated, we will contact you in writing and give you the option to purchase at the correct price or cancel your order.

9. Our Right to Update These Terms and Conditions

We reserve the right to update these Terms and Conditions at any time. Please visit this page regularly to stay informed of any changes. The date of the most recent update will be clearly displayed.

For each product order you place, the Terms and Conditions in effect at the time of your order will govern the contract between you and us.

We may revise these Terms and Conditions in circumstances such as changes in relevant laws and regulations, or changes in accepted payment methods. Where revisions affect a pending order, we will notify you by email with reasonable advance notice, detailing the changes, reasons, effective date, and your right to cancel.

Contact Us

If you have any questions about these Terms and Conditions, please contact our customer service team:

Email: hello@boscage.com
Website: www.boscage.com

Last updated: June 2026 | BOSCAGE Elegance

Questions? Contact us.